As a premier hospitality and investment management group, it should come as no surprise that Greenwood Hospitality ismaking headlines.

23 Mar 2014

Mastering the Art of Building an “A” Team

Hotel Executive

Net profits have increased substantially to support capital improvements and much needed property upgrades. However, no matter the increased thread count of linens or a savvy design scheme, the delivery of service remains the cornerstone of a positive hospitality experience. This experience must be embedded in the culture of the hotel and the team members who live it. The building of the “A” team is an art and, when executed well, will pay significant dividends in gaining and retaining valued customers. In this article, we will discuss strategies and programs to accomplish this core responsibility of hotel executives.

Read the full article here.